When you call us at (713) 804-9653 or fill out a form on our website, we collect the details you give us: your name, phone number, email address, property address, and a description of the cleanup you need.
We also collect basic technical information automatically when you visit our site, such as your IP address, browser type, device type, and the pages you view. This helps us keep the site running smoothly and improve your experience.
We use your contact information to respond to your request, schedule a service visit, provide an estimate, and keep you updated about your job.
We may also use your information to send service reminders or occasional updates about BioNexa Services. You can opt out of those messages at any time by telling us or using the unsubscribe link in an email.
Our website uses cookies and similar technologies to remember your preferences and understand how people use the site. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still call us at (713) 804-9653 for help.
We use trusted third-party tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and general location.
We may also use third-party services for scheduling, email, or customer reviews. These providers only access the information needed to perform their specific function, and they are required to protect it.
We do not sell, rent, or trade your personal information. We share it only with service providers who help us run our business, such as scheduling software or email platforms, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or during a business transfer. In every case, we share only what is necessary.
We keep your contact and service records for as long as needed to provide our services and meet legal, tax, and insurance requirements. When information is no longer needed, we securely delete or anonymize it.
If you want us to delete your information sooner, contact us and we will honor your request unless we are required to keep it by law.
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. Our team is trained to handle your data responsibly.
No method of transmission over the internet is 100% secure, but we work hard to protect your privacy. If you have concerns, call us at (713) 804-9653.
You can ask to see, correct, or delete the personal information we hold about you. You can also object to certain uses or request that we stop sending marketing messages.
To exercise any of these rights, contact us using the details below. We will respond promptly and within any time required by law.
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.
We encourage you to review this page occasionally so you stay informed about how we protect your information.